Refund Policy
Our aim is simple: if an event does not happen, you get your money back.
When you are entitled to a refund
- The event is cancelled. You get the full ticket price back.
- The event is postponed or changed in a big way (new date, venue or main performers) and you cannot attend. Ask for a refund within 7 days of the announcement.
- You were charged twice or a payment went through but no ticket was issued. We will refund the extra or failed charge.
When tickets are not refundable
If you simply change your mind or cannot make it, tickets are not refundable, unless the organizer agrees to it. Tickets that have already been scanned at the gate cannot be refunded.
How to ask
Use Message us inside the app, or email support@rokivent.com, and include your ticket code or the email you used to pay.
How long it takes
Approved refunds are sent back to the original payment method through Paystack. Banks usually take 5 to 10 working days to show them.
Fees
For a cancelled event, you get back the full ticket price. If the platform or payment provider fee cannot be returned for another reason, we will tell you before we refund.